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ProTrav

Travelport Search Control Console

Perfecting search results for Professional Travel with content that is 100% appropriate for exacting corporate travelers

Travelport Logo
ProTrav

Travelport Search Control Console

Perfecting search results for Professional Travel with content that is 100% appropriate for exacting corporate travelers

Corporate travel managers trust their travel management companies (TMCs) to help them improve travel experiences, comply with travel policies and reduce their overall travel costs. While agent expertise is unparalleled at Professional Travel, the agency wanted to make its fare searches even faster and more relevant to speed up customer servicing and enhance their travel experiences.

“We were seeing some content in our searches that wasn’t a good fit for our customers, like basic unbundled fares and flights with long stop overs. We wanted to filter these out to ensure these types of fares never even appeared in agent searches, while also prioritizing routes and carriers that consistently deliver great experiences for our customers.” 

 - Andrew Lazar, Senior Systems Engineer, Professional Travel

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Better customer experiences

Professional Travel chose Travelport Search Control Console for customizing air search shopping responses to boost its already excellent reputation for service excellence by offering the relevant, highly competitive fares their customers want.

“With Search Control Console, we can set rules that prioritize the best content for our corporate customers and filter out anything that is unlikely to work for them. We are taking our customer service promise to the next level with Search Control Console, which delivers the fare options that are right for our clients every time. By prioritizing fares we know deliver great experiences for our clients, we are ensuring a great travel experience for them, wherever they travel.”

Fast and simple configuration

Process of prioritizing and filtering out search content along with the ability to apply search rules centrally generated major time and development cost savings for Professional Travel.

“Because Search Control Console has all the tools and business logic needed to prioritize search results, we can plug it into our existing systems and apply rules across all our searches. That means there was no need to make changes in our different front-end point-of-sale systems, which delivered major time and cost savings for us. It’s fast and easy to set rules in the system with the whole process taking just a few minutes.”

2 SCC screens
2 SCC screens

Fast and simple configuration

Process of prioritizing and filtering out search content along with the ability to apply search rules centrally generated major time and development cost savings for Professional Travel.  

“Because Search Control Console has all the tools and business logic needed to prioritize search results, we can plug it into our existing systems and apply rules across all our searches. That means there was no need to make changes in our different front-end point-of-sale systems, which delivered major time and cost savings for us. It’s fast and easy to set rules in the system with the whole process taking just a few minutes.”

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Positive experiences drive 70%

Improved travel agent effectiveness

Professional Travel is also using Search Control Console to help inexperienced agents deliver the best customer experiences.

“With Search Control Console, we ensure that only appropriate content is returned in searches, which helps our agents work faster and dedicate more time to helping customers. The end result is even higher customer satisfaction and even more customer lifetime value. We’ve also reduced training requirements for new agents and onboarding times with Search Control Console.”

Improved travel agent effectiveness

Professional Travel is also using Search Control Console to help inexperienced agents deliver the best customer experiences. 

“With Search Control Console, we ensure that only appropriate content is returned in searches, which helps our agents work faster and dedicate more time to helping customers. The end result is even higher customer satisfaction and even more customer lifetime value. We’ve also reduced training requirements for new agents and onboarding times with Search Control Console.”

Positive experiences drive 70%

Increased business agility 

With the deployment of Search Control Console, Professional Travel sees an increase in its business agility.

“Our market is constantly shifting, and routes that were favored yesterday may be obsolete or even off-limits tomorrow because of a natural disaster or local political situation. With Search Control Console, we can constantly set up and change our search parameters to ensure customers get the very best and safest travel experiences, however the world changes.”  

Ready to manage content choice more profitably? Get in touch with a Travelport expert today.

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