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Reduced search response time and increased profits 

Travelport Logo

Reduced search response time and increased profits 

FlightNetwork is one of Canada’s largest online travel agencies, with more than two million customers worldwide. In a fast-paced, price-sensitive environment, FlightNetwork prides itself on providing the best prices, the best booking experience and exceptional service to its customers. 

15,000 shops per minute 

The back-end of FlightNetwork’s online air engine is a complicated business. The size and scope of the organization and the volume of daily web traffic, means that FlightNetwork generates a staggering number of searches – about 15,000 shops per minute.  

This search volume is directed through a number of different distribution channels to deliver accurate and relevant air content that meets the needs of travel agents and airline partners, as well as customers using the FlightNetwork.com website.

Seeking a solution to manual code changes

Managing when to do a search, what carriers to include or exclude in that search, and which point of sale to target, is an important aspect of FlightNetwork’s business.

The company previously had to manage this within its own code base, which involved teams of developers and significant deployment time. FlightNetwork was looking for a solution that would make life easier for its content and business managers, as well as increase its back-end business agility. 

Seeking a solution to manual code changes

Managing when to do a search, what carriers to include or exclude in that search, and which point of sale to target, is an important aspect of FlightNetwork’s business.

The company previously had to manage this within its own code base, which involved teams of developers and significant deployment time. FlightNetwork was looking for a solution that would make life easier for its content and business managers, as well as increase its back-end business agility. 

Search rules changed in 5-10 minutes

After several years of managing content and search choices through custom development, FlightNetwork discovered Travelport Search Control Console. The secure web-based application allows FlightNetwork to quickly customize search results based on pre-determined and relevant criteria. 

Using clickable icons and dropdown menus, the product team can easily add or activate new search rules in response to, or in conjunction with, any airline, at any time.

Search rules can also be allocated by PCC, specific routes, time of day or other key variables. Changes take effect within 5-10 minutes, allowing rules to be applied and loaded to production much more swiftly than through development. 

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Dramatic decrease in response time

Using Travelport Search Control Console has enabled FlightNetwork to dramatically reduce its response time to any airline’s situation or request.  

“For us, Search Control Console is a real saving grace, especially during an unexpected spike in traffic, or when our search volume or look-to-book ratio with an airline is too high. At that point, we can immediately access the console and quickly add rules to offset the situation and reduce traffic. And what’s really great is that we can see the results in a matter of minutes.”  

Vlad Brankovic, Product Director, FlightNetwork

2 SCC screens

Crisis management

Travelport Search Control Console gives FlightNetwork the ability to efficiently and effectively control the search results of its air content – without the need to work in multiple code bases or to schedule development time.  

“Recently, one airline misfiled its fares which affected all GDS systems as well as all the OTAs’ websites, leading to a huge influx of invalid bookings. Using Search Control Console, we quickly applied a new rule to filter out the misfiled fares – well before other OTA sites could react.” 

Better business agility

Content managers can quickly make changes without having to involve the in-house development or operations teams.  

“Thanks to Search Control Console, our operational and back-end business agility is making life easier. It’s also helped us to drive customer choice, seize competitive advantages and increase profitability.” 

Search Console

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