The travel industry has been particularly hard hit as a result of the outbreak of the COVID-19 coronavirus. At Travelport, we want to ensure we’re doing all we can to help the industry through this unprecedented situation.

This hub is a source of information, with ongoing updates and data to help your business through this difficult period. We will post regular reports on global travel trends, with analysis of industry data, along with an airline policy tracker, tips for using your existing capabilities during this time, and more.

We aim to communicate quickly rather than perfectly, so anticipate updates and/or corrections to this rapidly-evolving situation.

Airline policy tracker

Access an ongoing update of each new policy by airline, covering information related to cancellations, change fees, and refunds. We’ll update this regularly to save you having to find information from a number of different sources. (last updated 03.31.20)

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Resources and information

This information will be updated frequently – please check back often for new reports and analysis.

COVID-19 and the impact on travel

A review of IATA’s impact assessment of COVID-19, the early signs of recovery in China, and a look at government fiscal stimulus packages (last updated 03.25.2020).

Airline policy tracker

An ongoing update of each new policy by airline, in one place. This includes policies related to cancellations, change fees, and refunds (last updated 03.31.20).

Airline policies (Travelport customers)

Airlines are regularly updating their policies in response to the COVID-19 situation. Find out how your agency can handle servicing of the changes across the Travelport systems here (You must be logged in to Travelport Support before clicking the link)

IATA: Government COVID-19 measures

This links directly to IATA's searchable index of countries with current travel limitations and other measures in place.

Hotel policy tracker

A directory of the larger hotel groups and links to information on their response to the COVID-19 outbreak.

Car rental policy tracker

A directory of the top 15 car rental suppliers and links to information on their response to the COVID-19 outbreak.

Useful product features

A quick guide on products and features that will help during this time. Most of these capabilities are available free of charge and are easy to add if you don’t already have them.

Customer service updates

Access MyTravelport for all the latest customer service updates.

Industry updates

These third-party articles give insight into the impact of COVID-19 on the travel industry. All articles are available publicly and any opinion is that of the author and not necessarily a Travelport view.

Useful links

These resources give information on the COVID-19 pandemic and may be useful to agencies, suppliers, or travelers. Please note these are external links and the information is not provided by Travelport.

Hidden Blog / article 1

Jason Clarke, Chief Commercial Officer, Travel Partners

Hidden Blog / article 2

Andrew Staples, Global Editorial Director, The Economist Corporate Network

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